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What they say about us

FAQ

Frequently asked questions

What is your return policy?

We only accept returns in the event of serious defects in the material or non-compliance with what is shown on our site. In these cases, please contact our customer service as soon as possible for assistance.

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How are shipping costs calculated?

Shipping costs depend on the weight and destination of the order. The total cost will be calculated automatically at checkout, before you complete your purchase.

Do you offer a cutting service?

In some cases, it is possible to request a cutting service. Our consultant will guide you in the choice of fabrics offering this option and assist you in every step of the process. Otherwise, we only sell whole rolls, with the quantities indicated for each product on our website.

What is the delivery time?

All orders for whole rolls are processed within 5-7 working days, as the materials are stored in our suppliers' warehouses. Once shipped, the estimated delivery time is 1-2 working days, depending on the destination. You will receive an email notification as soon as your order has been shipped.

How can I buy without VAT if I am a foreign company?

If your company is based in the European Union and outside Italy, you can purchase without VAT by entering your VAT number in the appropriate field of the shopping cart.

What is the minimum order quantity?

We do not impose a minimum purchase quantity, but our fabrics are only available in full roll form. The minimum order quantity therefore corresponds to the smallest roll shown on the product page and may vary according to material and colour.

Is it possible to request samples?

Yes, you can request samples of our materials. We offer you this possibility to help you choose the fabric or leather best suited to your needs before placing an order.

What is the size of the samples?

For orders of one or two samples, the standard size is 10x10 cm. For requests for larger samples, these will be supplied in folder format. In these cases, the dimensions will be smaller than the standard samples.